Average Reviews:
(More customer reviews)I ordered some xylitol and erythritol products from this company and found some of them had a very, very strange, foul smell. I called the company with my concerns, worried about possible contamination. I waited politely while the receptionist asked the CEO if I could have a refund (even though it is listed on the web site as refundable). She came back and said, yeah, they'd take it back this once, but they would never accept another order from me again. Next she started to chastise me for ordering more than one thing since I'd never ordered from them before.
I explained that I had ordered it before from another company, but she interrupted me to say that I should test one item from each new company before assuming the items are the same. Well, in chemistry class we've learned that pure chemical substances should be the same, and it says as much on their own web site. While I was pointing this out, she hung up on me.
I had ordered a wide variety of this companies products - xylitol, erythritol, candies, gums, etc. Some were ok, but the ones that had the bad smell had me worried. I was very surprised when they did not want to stand behind their product guarantee and told me not to order again when I was only returning the items that seemed to be defective.
NOW foods offers the same items that I have ordered and they smell and taste just as sweet as sugar. They are also available here on Amazon.com.
Try them instead -- I am sticking with them from now on.
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Emerald Forest Xylitol Sweetener -- 1 lb Each / Pack of 6Emerald Forest's xylitol sweetener is perfect for baking and cooking. Use xylitol in place of sugar in all of your recipes. It looks and tastes like sugar, leaves no aftertaste, and dissolves quickly. Use it in place of sugar by following a simple one-to-one ratio.Xylitol is a safe, natural sweetener without the side effects of sugar or artificial sweeteners. It is good for your teeth, stabilizes insulin and hormone levels, and promotes good health. It contains only 2.4 calories per gram and is slowly absorbed as a complex carbohydrate. Xylitol is naturally occurring in many fruits and vegetables. Diabetic SafeXylitol is a natural, low glycemic sweetener, with a glycemic index of 7. Xylitol is metabolized independently of insulin and is safe for diabetics or anyone seeking a healthier lifestyle.Perfect for Coffee, Tea, Cereal, or Baking.
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